Credit Control Team Leader

Full Time

Location: Worksop, Nottinghamshire S81 7QF
Salary: £28,000 to £30,000 per annum depending on experience
Posted: 17 Nov 2021
Closes: 28 Nov 2021
Job Type: Full Time and Permanent
Region / Division: UK & Ireland
Reference: G4S/MS/2215

Competitive salary, 25 days holiday plus bank holidays, contributory pension scheme, life assurance, free parking

Job Introduction:

Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit .

This Credit Control Team Leader role will provide the successful candidate with a wealth of exposure across credit control, query management and team leadership for a Globally recognised Business. You will be required to work closely with the Order to Cash Manager and Assistant Manager, to support in overseeing a team of 10 Credit Controllers and will act as the escalation point for the team with any complex queries or support they may need.

We will also consider applications from candidates with Customer Services Team Leader experience – who are used to working in an environment with targets and also managing 5+ team members.

Role Responsibility:

Duties & Responsible will include (but not limited to):

Be responsible for the daily work allocation and resource planning for the Business Units that are managed, to ensure G4S outstanding debt is minimised.
Support the team to actively collect the debt on accounts which have significant issues to resolve or where past due is significantly aged – and ensure all escalation processes are adhered to.
Ensuring daily activities are overseen – ensuring that best practise is understood and followed.
Regularly monitor daily team targets and outputs, thus ensuring all interactions are logged and classified correctly.
Collaborate with Operational Teams to proactively look for opportunities to reduce costs, handoffs and improve the overall customer experience.
Liaise with Internal Shared Service Centre, and external Business Finance Owners across the region, to ensure effective debt management.
Calculate the monthly Cash Collection forecasting, based on account and ledger knowledge for final approval from the Order to Cash Assistant Manager.
Ensure all Credit Control processes are reviewed regularly, consistently adhered to and documented.
Ensure the reporting suite is effectively updated and maintained with all data feeds efficiently managed, whilst providing an on-going review for any other reporting to enable KPI’s are implemented and maintained in the reporting suite.

It is G4S’ current policy (subject to the Equality Act 2010), in the light of the specific work being undertaken, that all [employees] must be fully vaccinated or have had the relevant “full” Covid-19 vaccinations (including any “waiting period”) by their commencement date.

The Ideal Candidate:

Skills and Knowledge

Good standard of Education – with strong skills in MS Office
Thorough understanding of Financial Systems and Reporting – such as SAP, Oracle, Navision and Great Plains
2+ Years Experience of leading teams to deliver against Credit Control SLA’s/KPI’s
Experience in managing complex customer credit portfolio is desirable
A track record of delivering accurate work on time and in a fast-paced environment
Strong coaching skills – that enable the development of of team members to maximise performance and potential
Good time management skills to ensure own and teams targets/workload are prioritised
Employment Type: Permanent