Call Centre / Customer Service

Customer Service Advisor

Not Specified

Customer Service Advisor – Immediate Start
Location: Aberdeen
Temporary Role
Pay Rate: £9.00 per hour
Hours: Monday to Friday, 9am-5pm

Pertemps Dundee are recruiting on behalf of our client, a well know Public Sector organisation, for a Customer Service Advisor. The ideal candidate will assist in the smooth running of all functions pertaining to Customer Service teams, whilst maintaining a consistently high level of customer care. The ideal candidate will be customer experience focused and have an attention to detail.

Your key duties will involve:
Efficient handling of face to face, telephone, electronic and mail enquiries
Performing administrative functions
Updating customer accounts and processing customer correspondence
Perform the end of the day banking procedures in a secure manor according to guidelines
Correct processing or electronic transactions and calculations
Answering social media enquiries
Scanning documents
The ideal candidate will have had previous experience the following:
Previously worked in a customer facing role
Using own initiative and working unsupervised
Meeting service targets both individual and as a team
Using standard ICT packages, such as the Microsoft Office suite of software
Handling difficult/emergency situations
If you are interested in this role please apply with your CV online or alternatively call us on (phone number removed) for an informal chat
Employment Type: Temporary