Working within a multi skilled inbound and outbound contact centre team, the purpose of this role is to support both direct customers and trade partners. The primary focus of the role is to achieve revenue targets, deliver a premium service to customers and to ensure that the company is retaining their high value customers, through every call, email and interaction.
This role will be working 37.5 hours a week and will include weekend work. The shift patterns range from 8.30am to 8pm Monday to Friday, Saturday 9am to 6pm and Sunday 10am to 5pm.
Responsibilities will include:
Working towards revenue targets
Servicing existing bookings and enquiries through in-house System to match customers’ needs
Perform against weekly/monthly department/personal KPIs
Delivering a personalised and premium level of customer service for every contact
Achieve service levels to ensure the Company
Manage email inboxes, ensure that responses are completed within the required turnaround times.
The successful candidate will have:
Worked in a customer service/sales/operational environment.
Good attention to detail
Ability to multi task and work under pressure
Excellent interpersonal and communication skills.
Flexible, approachable with a passion for the business.
Please apply to be considered for this excellent opportunity
Employment Type: Permanent