I.T. & Communications

Dutch Technical Support Engineer

Not Specified

We are looking for candidates with strong interest in IT along with willingness to learn and grow within the company.

Key aspects of the role include:

*Providing first-line technical support

*Working remotely to diagnose and solve customer problems over the phone, via web collaboration and email

*Dealing with enquiries which can vary from product feature or specification queries to repairs and part replacements.

*Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation.

*Delivering on individual performance metrics and customer service related targets

*Taking responsibility to deliver a high degree of customer service satisfaction, combined with a passion for learning and developing your technical competencies

*Being a central part of identifying improvement opportunities, taking accountability to ensure that customer’s feedback is heard and actioned

*Get hands on experience with our products in our local lab, and build an understanding of our service portfolio through training and OTJ Learning

You’re an ideal fit if you have:

* Written and oral fluency in English and Dutch

* Excellent communication and customer service skills

* Proven record of exceptional customer satisfaction ability

* A high degree of flexibility to change in a fast-paced working environment

* Your technical ability should reflect:

* An understanding of Industry Standard Servers and basic server architecture

* Knowledge of PC/Server hardware components and their functions

* Some experience with Windows Server or relevant Linux distro

* Basic knowledge of Networking and SAN

* Basic understanding of IT infrastructure and services

Advantages:

* Experience supporting Industry Standard Server, storage or software products

* Personal experience with system building or diagnostics

* Certification in A+ and N+ or Server+

* Experience with virtualization

Benefits include:Full time permanent positions, Health & Pension benefits, Onsite gym and canteen, Training and certification opportunities, Quarterly reward programs for high performers,Opportunities for advancement
Employment Type: Permanent