Real Estate & Property

Sales Consultant

Not Specified

We are currently recruiting an experienced New Homes Sales consultant to work for a developer across sites.

This role does not have a specific location and will be expected to travel to sites based on the requirements of the business

Typical activities

• Represent the Company in sales negotiations and administration in a professional and timely manner.
• Follow the sales process set out in the Sales induction training and development and Procedure Guide to ensure full compliance with Company procedures.
• Respond to all enquiries and optimise the use of the Prospect Management System.
• Deal with all visitors to the sales centre in a polite and efficient manner.
• Ensure that the customer is kept informed of the progress of their purchase.
• Respond to all cancellations making every effort to ‘save’ the reservation and at all times identify the reason for cancellation.
• Generate sales by offering relevant purchase assistance schemes, as directed by the Company.
• Work as a team within the development to ensure customer extras drive additional profit for the Company.
• Implement the Company’s continuous drive to deliver excellent customer service by endorsing the customer journey and consistently exceeding customer expectations.
• Deliver high quality home demonstrations in conjunction with the build/maintenance teams in the home that the customer has purchased.
• Carry out daily tasks required for each of the specified sites within the hub.
• Support colleagues within the sales hub to ensure all aspects of the sales process are completed to the required standard.
• Liaise with the Sales Team Leader regarding customer appointments.
• Travel to all sites within the sales hub, on a regular basis, to undertake customer appointments.
• Attend departmental meetings as required.
• Ensure all relevant stakeholders are informed of key departmental developments.

Presentation

• Ensure that a high standard of personal presentation is maintained during office hours.

Communication

• Ensure that a high standard of personal presentation is maintained during office hours.
• Maintain high standards of presentation of all sales sites, including sales office, show home and stock units and report and monitor any remedial action.

Health and safety

• Ensure you have read and understood the Company’s health and safety policies and procedures, and promote and comply with them at all times.
• Report any accidents or near misses immediately to your manager and record them in the accident book.
• Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.
• Wear appropriate protective clothing on site at all times.
• Attend all health and safety training as required by the Company.
• Induct, with the help of the Site Manager/Maintenance Supervisor, all sales staff and agency staff in health and safety.
• Induct staff in the lone worker policy.
• Ensure Sales personnel are using the ‘personal safety devices’ and mobile phones, and address noncompliance.

This job description is not a definitive list of duties. It provides an outline of Key Performance
Indicators required for this position. The job holder may be asked to undertake other duties to meet
business requirements.

Person specification

Relevant experience

• Experience working as a sales advisor for a residential house builder

Special skills or knowledge

• Ability to handle complaints and difficult situations
• Excellent proven sales record
• Strong negotiation and sales skills
• Good administration skills
• An interest in property and the housing market

Interpersonal skills and attitude

• Good planning and organisational skills
• Patience and ability to remain calm under pressure
• Excellent communication skills
• A friendly, trustworthy and professional attitude
• The ability to work under pressure and meet sales targets.

Special Circumstances

• Willing to be fully flexible in respect of day to day duties and hours worked
• Willing to travel to all sales sites, including regional offices Full driving licence.

• Able to work 3 weekends per month

Special skills or knowledge

• Good understanding of building regulations and legal obligations
Employment Type: Permanent